Delivery Information

At DYM Living, we carefully prepare and package every order to ensure that your products arrive safely and in excellent condition. We offer delivery to customers in Türkiye and selected international destinations.

Order Processing

Orders are normally processed within 1–3 business days after payment has been confirmed. Some products, particularly handmade, made-to-order, oversized or specially prepared items, may require additional processing time.

If your order requires additional preparation time, we will provide you with the relevant information after your order has been received.

Delivery Times

Delivery times vary depending on the destination, shipping method, product type and availability.

  • Türkiye: Approximately 1–5 business days after dispatch.
  • Europe: Approximately 3–10 business days after dispatch.
  • United States and Canada: Approximately 5–12 business days after dispatch.
  • Other international destinations: Approximately 5–15 business days after dispatch.

These delivery times are estimates and may vary due to customs procedures, public holidays, carrier delays, weather conditions or other circumstances beyond our control.

International Shipping

We ship selected products internationally. Shipping availability and costs may vary depending on the destination country, product dimensions, weight and shipping method.

For large, heavy or oversized products such as furniture, marble sinks, natural stone products and certain rugs, delivery may require a specialized shipping service.

If a product requires special shipping arrangements, we may contact you before dispatch to confirm the shipping details and any additional charges that may apply.

Shipping Costs

Shipping costs are calculated according to the destination, package size, weight and selected shipping method. The applicable shipping cost will be displayed during checkout whenever the destination and product are eligible for online shipping calculation.

For products requiring special transportation or oversized shipping, additional delivery charges may apply. If additional charges are required, we will contact you before proceeding with shipment.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

Customs procedures and applicable charges are determined by the authorities of the destination country. DYM Living does not control these charges and cannot guarantee the amount or timing of any customs assessment.

Shipment Tracking

When tracking information is available, we will provide the shipment tracking details after your order has been dispatched.

You can use the tracking information provided by the shipping carrier to follow the progress of your delivery.

Delivery Address

Please make sure that your shipping address, telephone number and other contact information are complete and accurate when placing your order.

DYM Living cannot be held responsible for delays, additional shipping costs or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.

Delivery Delays

Although we work with our shipping partners to ensure timely delivery, delays may occur due to customs clearance, carrier operations, severe weather, public holidays or other circumstances outside our control.

If your shipment appears to be significantly delayed, please contact us and we will assist you in checking the status of your delivery.

Damaged Packages

Please inspect your package carefully when it is delivered. If the package appears visibly damaged, we recommend documenting the condition of the package with photographs before opening it.

If your product has been damaged during transportation, please contact us as soon as possible with your order number and photographs of the package and product so that we can assist you with the next steps.

Large and Special Items

Some DYM Living products require special handling because of their size, weight, material or fragility. This may include furniture, marble sinks, natural stone products and other oversized items.

Delivery arrangements for these products may differ from standard parcel shipments. Additional information will be provided when necessary.

Need Help?

If you have questions about delivery, shipping costs, international orders or the status of your shipment, please contact our customer service team before or after placing your order.

We will be happy to assist you with your delivery.