Return & Refund Policy

At DYM Living, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return in accordance with the conditions outlined below.

1. Return Period

You may request a return within 14 days of receiving your order. The return request must be submitted within this period.

Items returned after the 14-day period may not be accepted unless otherwise required by applicable consumer protection laws.

2. Return Conditions

To be eligible for a return, the product must meet the following conditions:

  • The item must be unused and in its original condition.
  • The product must not have been damaged, altered, washed or used.
  • The item must be returned with its original packaging, labels and accessories, where applicable.
  • The product must be securely packaged to prevent damage during return shipping.
  • A valid order number must be provided with the return request.

3. Non-Returnable Products

Certain products may not be eligible for return due to their nature or customization. These may include:

  • Custom-made or personalized products.
  • Products manufactured according to specific customer measurements or requirements.
  • Products that have been used, washed, damaged or altered after delivery.
  • Products that cannot be returned for hygiene or health protection reasons, where applicable.

4. Damaged or Incorrect Items

If your order arrives damaged, defective or contains an incorrect item, please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide your order number and clear photographs showing the condition of the product and its packaging. This information helps us investigate the issue and provide an appropriate solution.

Depending on the circumstances, we may offer a replacement, partial refund, full refund or another appropriate solution.

5. Return Shipping Costs

Unless the product is defective, damaged during delivery or incorrectly supplied by DYM Living, the cost of return shipping is generally the responsibility of the customer.

For approved returns caused by an error on our part or a defective product, DYM Living will provide appropriate return instructions and may cover the applicable return shipping costs.

6. International Returns

DYM Living ships internationally. Customers returning products from outside Türkiye are responsible for following the applicable return shipping and customs requirements.

Any customs duties, import taxes or other charges incurred during an international return may be the responsibility of the customer unless the return is caused by an error or defect attributable to DYM Living.

7. Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If the return is approved, the refund will be processed to the original payment method, unless otherwise agreed or required by applicable law.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

8. Partial Refunds

In certain circumstances, only a partial refund may be issued. This may apply if an item has been returned with signs of use, damage, missing accessories, missing packaging or other conditions that reduce its value.

9. How to Request a Return

To request a return, please contact our customer service team and provide the following information:

  • Order number
  • Name of the customer
  • Product(s) you wish to return
  • Reason for the return
  • Photographs, if the product is damaged or defective

Please do not send a product back before receiving return instructions from DYM Living. Unauthorized returns may not be accepted.

10. Exchanges

Product exchanges may be available depending on product availability and the reason for the exchange. If you would like to exchange an item, please contact us before sending the product back.

11. Refunds for Canceled Orders

If an order is canceled before shipment and the payment has already been received, the applicable refund will be processed to the original payment method.

12. Important Information

DYM Living reserves the right to reject returns that do not meet the conditions stated in this policy, subject to applicable consumer protection laws.

Nothing in this Return & Refund Policy limits any mandatory rights you may have under the consumer protection laws applicable in your country or region.

13. Contact Us

If you have any questions regarding returns or refunds, please contact our customer service team before sending your product back.

DYM Living
Eskicamii Mah. Atatürk Cad. No: 20
Kumluca / Antalya, Türkiye
Email: info@dymliving.com
Phone: +90 532 426 0396