Privacy Policy

At DYM Living, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

By using DYM Living and our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you use our website or purchase our products. Depending on how you interact with DYM Living, this information may include:

  • First name and last name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Country, city, and region/state information
  • Order and purchase information
  • Payment and transaction information
  • Account login information
  • Information you provide when contacting customer support
  • Information submitted through forms on our website

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This information may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited and products viewed
  • Date and time of your visit
  • Referring website or source
  • Website interaction and usage information

This information may be used to maintain website security, improve website performance, understand how visitors use our website, and improve the overall shopping experience.

3. How We Use Your Information

We may use the information we collect for the following purposes:

  • To create and manage your customer account
  • To process and fulfill your orders
  • To process payments and verify transactions
  • To arrange shipping and delivery
  • To provide order confirmations and shipping updates
  • To respond to your questions and customer service requests
  • To provide information about products and services you request
  • To improve our website, products, and services
  • To prevent fraud, abuse, and unauthorized transactions
  • To comply with applicable legal and regulatory requirements

4. Payment Information

When you make a purchase, your payment may be processed through third-party payment service providers. DYM Living does not intend to store complete credit or debit card details on its own servers unless expressly stated otherwise.

Payment information may be processed directly by the relevant payment provider in accordance with its own privacy policy and security procedures.

5. Sharing of Personal Information

We do not sell or rent your personal information to third parties. We may share information when necessary to operate our business and provide the services you request.

This may include sharing information with:

  • Payment service providers
  • Shipping and logistics providers
  • Website hosting and infrastructure providers
  • Technical and IT service providers
  • Customer support and communication service providers
  • Analytics and website performance service providers
  • Professional advisors where necessary
  • Government authorities or legal institutions when required by law

Where third-party service providers process personal information on our behalf, we expect them to take appropriate measures to protect that information.

6. International Data Transfers

DYM Living serves customers internationally. Depending on the service provider and the location of our technical infrastructure, your personal information may be processed or stored in countries other than the country in which you reside.

Where required by applicable law, appropriate safeguards will be applied to international transfers of personal information.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, maintain shopping sessions, improve website performance, and understand how visitors interact with our website.

Some cookies may be provided by third-party services used on our website. You can manage or disable cookies through your browser settings where supported.

For more information about how we use cookies, please review our Cookie Policy.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. While we take appropriate measures to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including processing orders, providing customer services, maintaining business records, resolving disputes, preventing fraud, and complying with legal and accounting obligations.

When personal information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws.

10. Your Privacy Rights

Depending on your country or region and applicable data protection laws, you may have certain rights regarding your personal information.

These rights may include the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information where legally permitted
  • Request restriction of certain processing activities
  • Object to certain uses of your personal information
  • Request a copy of certain personal information
  • Withdraw consent where processing is based on consent

Some rights may be subject to legal limitations or exceptions.

11. Account Information

If you create an account with DYM Living, you are responsible for keeping your login credentials confidential and for taking reasonable steps to prevent unauthorized access to your account.

If you believe that your account or personal information has been accessed without authorization, please contact us as soon as possible.

12. Children's Privacy

Our website and services are intended for adults and are not directed toward children. We do not knowingly collect personal information from children where prohibited by applicable law.

13. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

DYM Living is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party service you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

Any updated version will be published on this page with the revised date where appropriate. We encourage you to review this page periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us:

DYM Living
Eskicamii Mah. Atatürk Cad. No: 20
Kumluca / Antalya, Türkiye
Phone: +90 532 426 0396
Email: info@dymliving.com