Shipping Policy

At DYM Living, we carefully prepare and securely package every order to ensure that your products arrive safely and in excellent condition. We ship our products internationally from Türkiye to customers in the United States, Europe and other destinations worldwide.

Order Processing

Orders are processed after payment has been successfully confirmed. Processing times may vary depending on the product, availability and order volume.

Most orders are prepared for shipment within 2–5 business days. Made-to-order, customized, oversized or specially prepared products may require additional processing time. If a product requires a longer preparation period, this information will be indicated on the product page or communicated to you after your order.

International Shipping

DYM Living offers international shipping to selected countries worldwide. Available shipping destinations and shipping costs are calculated according to the delivery address, product type, package size, weight and shipping method selected at checkout.

Shipping charges are displayed during the checkout process before you complete your order. For products with special shipping requirements, oversized dimensions or additional handling requirements, an additional shipping charge may apply.

Shipping Costs

Shipping costs may vary depending on the destination country, product weight, dimensions, quantity and shipping method.

Unless otherwise stated on the product page or during checkout, shipping fees are not included in the product price. The applicable shipping cost will be shown before your order is confirmed.

Delivery Times

Delivery times depend on the destination country, shipping method, customs procedures and local delivery conditions.

  • Order processing: 2–5 business days in most cases
  • International delivery: approximately 5–15 business days after dispatch
  • Customs clearance: additional time may be required depending on the destination country

Delivery estimates are provided for guidance only and are not guaranteed. Delays may occur due to customs inspections, public holidays, weather conditions, carrier delays or other circumstances beyond our control.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, these charges are not included in the product price or shipping fee and may be collected from the customer by the customs authority or shipping carrier upon importation.

Customers are responsible for complying with the import regulations of their destination country and for paying any applicable customs duties, import taxes, VAT or related fees.

Shipment Tracking

When tracking information is available, we will provide the tracking number by email after your order has been dispatched.

You can use the tracking number provided by the carrier to monitor the progress of your shipment. Tracking information may take some time to become active after the package has been handed over to the shipping carrier.

Delivery Address

Please make sure that your shipping address is complete and accurate before completing your order. DYM Living is not responsible for delays, additional shipping charges or failed deliveries resulting from incorrect, incomplete or outdated address information provided by the customer.

If you need to change your shipping address after placing an order, please contact us as soon as possible. Address changes cannot always be guaranteed once an order has entered the shipping process.

Damaged or Missing Packages

Please inspect your package when it is delivered. If the package appears visibly damaged, please document the condition of the package and contact us as soon as possible.

If your order arrives damaged, incomplete or with missing items, please contact our customer service team with your order number and, where applicable, photographs of the package and products. This will help us investigate the issue with the shipping carrier and provide the appropriate assistance.

Delivery Delays

DYM Living works with international shipping carriers and cannot guarantee delivery dates. Delivery may be delayed due to customs clearance, carrier operations, severe weather, public holidays, transportation disruptions or other circumstances outside our control.

If your shipment appears to be significantly delayed, please contact us with your order number and tracking information so that we can assist you.

Multiple Products in One Order

Depending on the products purchased, your order may be shipped in one or more packages. Products may be dispatched separately when they are stored at different locations, require different packaging or have different processing times.

Questions About Shipping

If you have any questions about shipping, delivery times, customs or your order, please contact our customer service team before or after placing your order.

We are committed to providing a safe, reliable and transparent international shopping experience for every DYM Living customer.