Terms & Conditions
Welcome to DYM Living. These Terms & Conditions govern your use of our website, your purchases from DYM Living, and your relationship with us as a customer. By accessing or using our website, you agree to be bound by these terms. If you do not agree with any part of these terms, please do not use our website.
1. About DYM Living
DYM Living offers carefully selected home and lifestyle products, including rugs and carpets, furniture, home decor, bath and spa products, home textiles, wall decor, mirrors, pillows and cushions, outdoor products, lighting, natural stone products and other design-focused collections.
We aim to provide accurate product information, transparent pricing and reliable international shipping services to our customers.
2. Website Use
You may use this website for lawful purposes only. You agree not to use the website in any way that may damage, disable, overburden or impair the website or interfere with the experience of other users.
All content on this website, including text, product descriptions, photographs, graphics, logos, designs and other materials, is owned by or licensed to DYM Living and may not be reproduced, copied, modified or distributed without prior written permission.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, dimensions, materials and other product information are accurate and up to date. However, slight differences in color, texture, pattern or appearance may occur due to screen settings, natural materials, lighting conditions or the handmade nature of certain products.
For products made from natural materials such as marble, stone, wood and natural fibers, variations in color, veining, grain, texture and pattern are considered natural characteristics and are not necessarily considered defects.
4. Prices and Currency
Product prices are displayed in the currency selected on the website. Prices may change without prior notice. Any applicable taxes, duties, customs charges or other government-imposed fees may vary depending on the destination country.
Unless otherwise stated, customs duties, import taxes and similar charges imposed by the destination country are the responsibility of the customer.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products under these Terms & Conditions.
After receiving your order, we will send an order confirmation to the email address provided during checkout. An order is considered accepted and processed once payment has been successfully received or otherwise confirmed by DYM Living.
We reserve the right to cancel or refuse an order in cases including, but not limited to, incorrect pricing or product information, suspected fraudulent activity, payment issues, product availability problems or circumstances beyond our reasonable control.
6. Payment
We accept the payment methods displayed during checkout. Depending on the payment method selected, your order may remain pending until payment has been successfully authorized or received.
For bank transfer payments, the order will be processed after the payment has been received and verified. Please include your order number in the payment reference whenever requested.
If a bank transfer payment is not received within the stated payment period, DYM Living reserves the right to cancel the order.
7. Shipping and Delivery
We offer domestic and international shipping depending on the destination and product. Estimated delivery times may vary according to the destination country, product availability, shipping method, customs procedures and other factors outside our control.
Delivery times provided on our website are estimates and should not be considered guaranteed delivery dates unless expressly stated otherwise.
Customers are responsible for providing complete and accurate shipping information. DYM Living cannot be held responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided by the customer.
8. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.
These charges are determined by the relevant customs authorities and are generally the responsibility of the customer unless otherwise stated at the time of purchase.
DYM Living does not control customs procedures, customs clearance times or the amount of duties and taxes charged by the destination country.
9. Returns and Refunds
Returns and refunds are handled in accordance with our Return Policy. Please review the Return Policy before placing an order.
Certain products may be excluded from return eligibility due to their nature, customization, personalization or other applicable conditions.
10. Damaged or Incorrect Products
If your order arrives damaged, defective or incorrect, please contact us as soon as possible after delivery and provide your order number together with clear photographs and relevant information about the issue.
We will review the situation and, where applicable, provide an appropriate solution in accordance with our policies.
11. Account Information
If you create an account on our website, you are responsible for maintaining the confidentiality of your login information and for all activity carried out through your account.
You agree to provide accurate, current and complete information when creating an account or placing an order.
12. Intellectual Property
All trademarks, logos, photographs, product images, text, graphics, page layouts, designs and other materials appearing on the DYM Living website are protected by applicable intellectual property laws.
No content from this website may be copied, reproduced, republished, distributed, modified or commercially used without prior written authorization.
13. Third-Party Services
Our website may use third-party services for payment processing, shipping, analytics, security and other functions necessary to operate our online store. These services may be subject to their own terms and privacy policies.
14. Limitation of Liability
DYM Living will make reasonable efforts to keep the website available and information accurate. However, we do not guarantee that the website will always be uninterrupted, error-free or completely free from technical issues.
To the extent permitted by applicable law, DYM Living shall not be responsible for losses resulting from circumstances beyond our reasonable control, including shipping delays, customs procedures, natural events, technical failures or actions of third parties.
15. Changes to These Terms
DYM Living may update or modify these Terms & Conditions from time to time. Any updated version will be published on this page and will become effective when posted, unless otherwise stated.
16. Applicable Law
These Terms & Conditions shall be interpreted and applied in accordance with applicable laws and regulations. Mandatory consumer protection rights applicable in the customer's country of residence are not intended to be excluded or limited where such exclusion or limitation is prohibited by law.
17. Contact Us
If you have any questions regarding these Terms & Conditions, your order or our services, please contact DYM Living through our Contact Us page.
By using the DYM Living website and placing an order, you acknowledge that you have read and understood these Terms & Conditions.
